Are you a skilled customer service professional looking to build strong relationships with clients and drive business growth? We have an exciting opportunity for a Customer Support Expert to join our team.
About the Role:
* This is a 12-month fixed-term contract, working hybrid, 3 days per week.
* The successful candidate will be responsible for building and maintaining strong customer relations, investigating and resolving customer inquiries and complaints.
* Serves as the Tier 1 escalation point of contact for identified issues and resolves complex issues related to but not limited to order fulfillment, payment processing, checkout, and technical issues.
Key Responsibilities:
* Deliver empathetic support on all inbound customer inquiries and provide solutions through phone, email, live chat, and social media channels with courtesy and professional service.
* Ensure the customer database is maintained with all relevant data and details, including the reason for contact, identified concern, product details and final resolution.
* Accurately categorize and disposition customer insights to ensure data integrity is maintained by listening actively to and valuing customer feedback.
* Meet and exceed customer expectations in a manner that complies with company policies, practices, and procedures.
Requirements:
* Preferred 1 to 2 years' experience in a Contact Centre environment or similar role.
* Excellent time management skills and the ability to prioritize work & ability to effectively manage multiple interactions and adapt to change within a fast-paced work environment.
* Attention to detail, problem-solving skills, excellent written and verbal communication skills.
* Intermediate computer skills in various software and web-based applications (e.g., Google Suite).
Benefits:
* A competitive compensation package.
* Unlimited access to employee assistance programs, mental health care, and more.
* Opportunities for growth and professional development.
* A dynamic and supportive work environment.
What You'll Gain:
* A chance to work with a leading organization committed to diversity, equity, and inclusion.
* A collaborative and inclusive work environment.
* The opportunity to make a meaningful impact and contribute to the company's success.