Job Description:
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As a key member of our team, you will be responsible for delivering exceptional customer service to existing clients. Your primary focus will be on providing support and resolving issues in a timely and professional manner.
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Key Responsibilities:
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* Respond to inbound calls from customers, addressing their concerns and resolving their queries
* Make outbound calls to healthcare workers and customers to provide updates and clarify information
* Monitor and maintain accurate records of customer interactions and database entries
* Collaborate with colleagues to ensure seamless communication and teamwork
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Required Skills and Qualifications:
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* Excellent communication and interpersonal skills
* Intermediate-advanced computer literacy (MS Office)
* Proven experience in call centers and customer service environments
* Ability to work rotating shifts, including occasional weekend shifts
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Benefits:
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Enjoy a great work-life balance with free on-site parking and easy access to public transport.
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