Overview
Practice Manager | Bupa Medical - Gordon Medical
Full time permanent opportunity
Our Practice Manager plays a pivotal role in overseeing the efficient operation of the practice. They are responsible for the administrative, operational, financial, clinical quality and safety aspects of the practice. This role will lead the delivery of a health service recognised for its exceptional customer experience, outstanding client outcomes and highest level of clinical safety and quality. This is a key Bupa leadership role delivering exceptional performance, ensuring Bupa is loved by customers and employees love working at Bupa.
Responsibilities
* Oversee the efficient operation of the practice, including administrative, operational, financial, clinical quality and safety aspects.
* Lead the delivery of a health service recognised for exceptional customer experience, outstanding client outcomes and highest level of clinical safety and quality.
* Contribute to the development and implementation of the practice's long‐term strategies and goals.
* Handle patient feedback, complaints, and concerns in a skilled and empathetic manner.
* Oversee day‐to‐day operations, ensuring the smooth functioning of the Centre.
What you'll need to make it possible
* Available to work full‐time, 38 hours per week onsite at one of our Medical Practices.
* Strong leadership skills and exposure to people management within the health industry.
* Demonstrated commitment to, and practice of, leadership‐driven culture and building collaborative working environments.
* Effective communication and interpersonal skills.
* Proficiency in using healthcare management software and technology (Best Practice preferred).
* Contribute to the development and implementation of the practice's long‐term strategies and goals.
* Handle patient feedback, complaints, and concerns in a skilled and empathetic manner.
* Implement patient satisfaction initiatives and strategies to improve patient experience.
* Foster a positive work environment and promote teamwork among staff.
Why you'll love it?
* We support our people to be the healthiest and happiest versions of themselves.
* With access to continuous learning, development programmes, and internal career pathways, you'll be supported to grow your career and take the next step with confidence.
* Our employees can access a wide range of benefits: from our own products (including health insurance discounts) to many other products and services via our partnerships programme (such as Apple, Samsung, JB Hi‐Fi, plus gym and spa discounts to name a few).
* We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.
If this sounds exciting, we'd love to hear from you. Let's shape the future of healthcare, together.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
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