What is in it for you?
6month contract with opportunity for extension
Join a supportive, high-performing IT operations team
Work with modern tools and enterprise service platforms
Opportunities for growth and career advancement
What we need from you / What our client requires
Previous experience in a high-volume call centre, help desk, or service desk environment is preferred.
Strong communication skills, both verbal and written.
Excellent problem-solving and multitasking abilities.
Certificate III in Information Technology or equivalent qualification, or recent graduate in IT or related field
We are seeking a dedicated and customer-focused Call Centre Service Desk Representative to support our clients with first-line technical assistance and service-related queries. This role is ideal for professionals with experience in a call center or service desk environment, looking to play a key role in delivering high-quality support across IT and business services.
In this role, you'll troubleshoot incidents, respond to service requests, and provide timely, customer-focused support.
Key Requirements
Provide first-level support for incidents and service requests via phone, email, and ticketing system
Troubleshoot hardware, software, and connectivity issues in a timely and qualified manner
Escalate unresolved problems to higher-level support teams while maintaining ownership and communication
Support the setup and deployment of devices, user accounts, and system access
Maintain accurate records in the ITSM system and contribute to internal knowledge bases
Ensure adherence to IT policies, security protocols, and service desk procedures
Work closely with internal users to ensure a positive support experience and minimal disruption
Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to
Shreeya Gurung
on OR
Joining Akkodis as a Consultant
Weekly Pay
No payrolling processing fees
Upskilling opportunities and training discounts
Consultant gatherings events
Akkodis SME meet ups/information sessions
EAP Support Program
Dedicated Account Management Support Team
Privacy
Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.
Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"
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📌 Service Desk Officer
🏢 Akkodis group
📍 Australia