Apply on Kit Job: kitjobau.com/job/38o19q In this role you will manage scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.n nn The primary accountabilities of the Service Delivery Support Officer include:nnEstablish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being providednMonitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and externalnCollation and provision of data and reports on service delivery performancenEstablish effective working relationships between QCS and service providers to support the release planning processnProvide guidance to contracted service providers in relation to identified service delivery needsnContribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvementsnLiaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirementsnProvide ongoing support and practical assistance to external and internal service providersnMaintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.nSchedules and notifies prisoners of course/service allocation and responds to queries in relation to availabilitynAllocation of prisoners to programs including making offers and recording outcomesnManage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup informationnMaintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as requirednCarry out administrative duties as requestednProvide information technology support and undertake device security checksnEnsure the security and confidentiality of QCS property and informationnnThe role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.nApplications to remain current for 12 months. Apply on Kit Job: kitjobau.com/job/38o19q Service Delivery Support Officer, Queensland Corrective Services (Townsville) Queensland Corrective Services Townsville### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.#J-18808-Ljbffr