Role reports to: Senior Manager, Coles, IG, Value Channels & New Business
Location: Asia Pacific, Australia, New South Wales, Sydney
Work Location: Hybrid
What you will do
As one of Kenvue's key customer roles, the Key Account Manager at Coles plays a critical role by partnering with the customer to build brands, grow revenue through effective customer strategies, and ensure long‐term financial performance, physical availability in market, and sustainable business success. This role owns the day‐to‐day management of key customer relationships and is responsible for account planning, promotional execution, category performance analysis, trade spend management, and leading the range review process for the portfolio.
Key Responsibilities
Commercial Leadership & Account Management (60%)
* Lead the delivery of profitable sales growth through continuous evaluation of commercial performance and identification of growth opportunities across Infant Personal Care, Body Wash, Feminine Care and Trial and Travel.
* Manage the trade spend budget for the portfolio in line with agreed guardrails, ensuring optimal return on investment and delivery of net sales targets
* Implement and maintain a disciplined approach to Gross Sales, Trade Spend and Net Trade Sales management through bottom‐up forecasting and ongoing ROI tracking
* Own customer forecasts and stock management to support stable supply and minimise risk
* Manage all administrative account requirements in a timely and accurate manner
Category & Strategic Planning (30%)
* Collaborate with internal category and marketing teams to shape and influence strategic and commercial plans
* Develop, implement and manage category‐level Joint Business Plans, including annual promotional and activation calendars
* Lead formal category reviews to improve range visibility, availability and overall category performance
* Negotiate mutually beneficial commercial and category strategies that deliver growth for both the customer and the business
Team Contribution & Stakeholder Engagement (10%)
* Actively contribute to the broader Grocery Team by sharing best practice initiatives and insights
* Build and maintain strong, effective relationships with customers, internal stakeholders and field teams
* Ensure field teams are clearly briefed and aligned to support national activity and key customer initiatives
What we are looking for
* 3+ years experience in FMCG account management
* Experience within any major grocery retailer is highly desired
* Strong Analytic Skills
* Solid understanding of category management & shopper principles
* Strong financial literacy including the ability to work with P&Ls effectively
* Intermediate level in software systems Excel & PowerPoint
* Strong presentation, negotiation and selling skills
* Excellent written and verbal communication skills
What's in it for you
* Exceptional long-term career opportunities
* Supportive high performing team
* Competitive Benefit Package including Flexible Working, Exercise and Wellbeing Reimbursement, Volunteer Days and much more!
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
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