Job Posting for Bilingual Support Associate
Established organizations require highly skilled customer support professionals to resolve complex issues and deliver exceptional service. This role involves troubleshooting, technical assistance, and collaborative problem-solving with cross-functional teams.
This position necessitates a detail-oriented individual with fluent English and Korean skills to provide effective communication and support to clients. A minimum of one year of experience in customer support is essential.
* Triage and resolve customer complaints through various channels
* Offer technical guidance on diverse products and services
* Collaborate with interdepartmental teams to optimize service workflows and improve client satisfaction
The ideal candidate will possess a high school diploma or equivalent, strong bilingual skills, and previous customer support experience. Adaptability to varied shifts and competitive compensation packages are also required.