General Information
* Position Title: Support Coordinator – Implementation Specialist
* Team: Implementing Team
* Reports to: Implementing Team Lead
* Location: Hybrid (Office/Community/Remote)
* Classification: SCHADS Award (Competitive)
Core Responsibilities
1. Assessment & Strategic Planning
* Execute person-centered assessments to align participant goals with available NDIS funding.
* Develop individualised implementation plans that prioritise participant choice and control.
* Oversee the initial rollout of supports, ensuring all services are coordinated and meeting immediate needs.
2. Intensive Capacity Building
* Deliver tailored training to participants and their support networks on NDIS self-navigation.
* Empower participants to manage their own supports effectively, moving them toward independence.
* Identify and connect participants with high-quality, impartial service providers.
3. Complex Case Management & Resolution
* Identify and address immediate funding gaps or service delivery barriers.
* Manage complex stakeholder dynamics and escalate specialist issues to the Team Lead as required.
* Ensure proactive and holistic communication between participants, families, and providers.
4. Documentation & Compliance
* Maintain meticulous case notes and records within the CRM system.
* Ensure all practices adhere to the NDIS Quality and Safeguards Commission standards.
* Prepare comprehensive handover reports for the Monitoring Team once readiness criteria are met.
Qualifications & Requirements
* Education: Tertiary qualification in Human Services, Social Work, Psychology, or a related discipline.
* Experience: A minimum of 3 years in the disability sector with a focus on complex case management.
* Compliance:
o Valid NDIS Worker Screening Check.
o Working with Children Check (WWCC).
o National Police Check.
* Transport: Full Australian Driver’s License and a reliable, insured vehicle.
Professional Development & Culture
At Bridging Capacity, we prioritise the \"professional evolution\" of our team. You will be supported through:
* Clinical Supervision: Monthly sessions to support your practice and well-being.
* Reflective Practice: Regular opportunities to analyze and improve case outcomes.
* Leadership Pathways: This role is structured to provide the experience necessary for future leadership opportunities within our expanding model.
Note: This job description illustrates the current scope of the role. As the organization grows, you may be expected to perform other job-related tasks to support the team and our participants.