At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Responsibilities
Learn, develop, and maintain technical aptitude across CHVAC products and systems.
* Provide reactive and proactive technical support to sales, projects, and service departments.
* Oversee commissioning projects that are new product, high value, and critical applications.
* Provide engineering support to service and sales departments.
* Liaise with the relevant factory regarding technical issues, diagnosis, and resolution.
* Liaise with service managers and FSR's on technical/warranty issues & updates.
* Source and distribute accordingly service bulletins relating to product range.
* Travel nationally/internationally as required to assist with technical/ warranty issues.
* Distribute/develop and present training packages relating to product range/HVAC industry.
* Maintain active presence in the field assisting with commissioning, warranty, and technical jobs.
* Liaise with contractors around commissioning and warranty requirements.
* Ensure commissioning projects completed to customer satisfaction.
* Identify, document, communicate and maintain updated work instructions and procedures for servicing, repairs, warranty, and commissioning.
* Auditing and assessment of warranty maintenance and commissioning allowances.
* Provide technical information and support on latest chiller/controller retrofits, upgrades, and remote monitoring.
* Assist in resolving outstanding warranty claims and disputes with customers.
* Assist with parts identification and alternative sourcing.
Key Competencies
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.