Job Title: Technology and Support Specialist
About the Role
This role involves providing exceptional customer support to our clients, resolving technical issues, and working collaboratively with a dynamic team.
We are seeking a motivated individual with excellent communication skills, proficiency in computer applications, and the ability to learn new systems efficiently.
Key Responsibilities
* Provide timely and effective support to clients via phone, email, and in-person interactions
* Diagnose and resolve technical issues using structured problem-solving methodologies
* Work collaboratively with the team to achieve common goals and objectives
Requirements
To be successful in this role, you will need:
* Customer service experience, preferably in a contact centre environment
* Excellent communication and interpersonal skills
* Proficiency in computer applications and ability to learn new systems quickly
* Knowledge of office productivity software, communication/collaboration tools, and operating systems commonly used in the university sector
Benefits
This role offers a range of benefits, including:
* Competitive salary and superannuation package
* Ongoing training and professional development opportunities
* Flexible work arrangements and a positive work-life balance
* A dynamic and supportive work environment
What We Offer
CQUniversity is an equal opportunity employer that values diversity and inclusion. We offer a range of benefits and opportunities for career growth and development.