Your new company
Join a long-standing and reputable company in the manufacturing industry, known for its commitment to quality and customer satisfaction. This is a fantastic opportunity to become part of a supportive team in a permanent role focused on aftersales care.
Your new role
As the Aftersales Service Coordinator, you'll be the key contact for managing post-purchase service operations across both business clients (B2B) and retail customers (B2C). You'll work closely with stores, service technicians, and end customers to ensure smooth resolution of service issues and maintain high customer satisfaction.
Key Responsibilities:
* Handle inbound and outbound service-related calls with professionalism and empathy
* Manage and process after-purchase service reports and warranty claims
* Liaise with retail stores and direct customers to diagnose and resolve service issues
* Coordinate service runs and prepare technician run sheets
* Communicate with internal teams and external stakeholders to ensure timely service delivery
* Maintain accurate records in CRM systems and follow up on service outcomes
* Provide exceptional customer care and ensure a positive aftersales experience
What you'll need to succeed
* Minimum 3 years' experience in a similar customer service or aftersales role
* Strong verbal and written communication skills
* Proven problem-solving ability and attention to detail
* Excellent time management and organisational skills
* Proficiency in CRM systems and general computer literacy
* Experience working with both B2B and B2C clients is highly desirable
What you'll get in return
* A permanent role with a respected company in the furniture industry
* $70 - $75k + super + annual company-wide bonus
* Supportive team culture and collaborative work environment
* Competitive remuneration aligned with experience and performance
* Opportunity to make a real impact in customer satisfaction and service excellence
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.