9-month full-time, fixed-term contract starting Dec2025 / Jan 2026 with potential to transition into a permanent role
Provide high-quality customer service in a busy, customer-facing role
Support customers and carriers at our Kwinana site to ensure smooth operations
Ideal chance for school leavers looking to build on their customer service experience or for individuals looking to return to the workforce on a fixed-term basis
CSBP Fertilisers - We’re here for better growth
At CSBP Fertilisers, we strive to create a sustainable environment that encourages better growth – for our people, growers and communities.
Agriculture has come a long way, over 120 years, and CSBP Fertilisers have been there every step of the way. As industry leaders in soil nutrition, we proactively invest in cutting-edge research, technology, and digital solutions to promote sustainable nutrient management practices, ensuring safer and more sustainable food production while supporting growers and local communities.
CSBP Fertilisers is proud to be a part of Wesfarmers Limited, one of Australia's largest publicly listed companies. Wesfarmers Chemicals, Energy and Fertilisers (WESCEF) portfolio of businesses supplies fertilisers that enrich the crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries.
Targeting Net Zero scopes 1 and 2 by 2050, WesCEF companies are known for positive culture, commercial success, and business growth opportunities. WesCEF has operations around Australia and employs around 1,500 people nationally.
About the Role:
Are you passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment? We’re looking for Customer Service Officers to join our team at our Kwinana site to support the scheduling and delivery operations of our Fertiliser business during our busy season.
As a crucial part of the team, you will liaise with various internal departments and key external stakeholders including, customers, fertiliser distributors, sales agents, service contractors, suppliers and road transport companies.
Your key responsibilities will include:
- Coordinate arrival and despatch of granular and liquid fertilisers.
- Conduct inductions and provide training on despatch systems.
- Manage appointments and ensure compliance with loading guidelines.
- Maintain accurate customer and vehicle records.
- Champion safety culture and ensure compliance with HSE standards.
About you:
- A background in customer service, with a high level of integrity.
- Excellent phone manner and overall communication skills.
- High level of attention to detail and ability to work unsupervised.
- Strong organisation skills with the ability to handle and prioritise multiple tasks
- Experience using computerised sales systems and proficient in MS Office applications.
- High level of problem solving capability and the ability to learn new systems quickly.
- Ability to handle a high volume of work & challenging situations.
- Ability to work in a flexible work environment.
- Ability to work on a rotating shift roster, including early starts, late finishes and the occasional Saturday shift
- Strong Mathematical Skills
- Experience working in the transport industry and using weighbridges will be highly regarded but not essential as full training will be given
We value our employees by offering:
- Competitive remuneration
- Employer parental leave payment up to 18 weeks
- Ongoing professional development and career opportunities across our diverse businesses and the Wesfarmers Group
- Access to a range of employee benefits across WesCEF and Wesfarmers.
Why WesCEF?
Right now at WesCEF, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day.
We are committed to building a talented, engaged and diverse team who reflect the communities we work within. Our work environment embraces a mix of thinking, skills and experiences, which in turn helps us deliver innovation and improved business results.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.
Applications close: 5pm AWST Wednesday 22nd October 2025
We are an equal opportunities employer and welcome applications from all qualified candidates. Our recruitment process considers your alignment to our company values and the requirements of the role.
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📌 Customer Service Officer
🏢 Wesfarmers Chemicals, Energy & Fertilisers
📍 City of Kwinana