Workplace Experience Specialist, Information Technology
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high‐quality, in‐person technology support that underpins our people's daily productivity. The role has a primary onsite requirement of five days per week due to operational and client service needs.
Responsibilities
* Ensure a seamless first‐day experience for new starters.
* Execute device lifecycle tasks under the governance of the Asset & Configuration Lead.
* Support online meetings.
* Act as a local triage for onsite issues.
* Maintain a strong customer‐centric presence in each office.
Qualifications
* Certificate, diploma or tertiary qualification in IT or related discipline (or equivalent experience).
* Familiarity with ITSM ticketing systems, basic ITIL practices and structured escalation processes.
* Proven experience troubleshooting laptops, operating systems, networking and applications.
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