Why NCI?
At NCI, our people are at the centre of everything we do. As Australia’s leading Trade Credit Insurance Broker, we support businesses by protecting their profits and enabling growth. With a dedicated team of over 200 employees across Australia, New Zealand, and Southeast Asia, we take pride in being client-focused, welcoming, and supportive.
About the Role
We are currently seeking a Broker’s Assistant to join our Service Team in the North Sydney office. This is a key administrative role that supports our Service Brokers by ensuring they have everything needed to deliver exceptional service to clients.
In this hands-on, process-driven position, your focus will be on accurate administration, time management, and clear communication with both internal teams and external stakeholders.
Key responsibilities include:
* Preparing documentation for client service visits.
* Gathering pre-renewal information from clients.
* Compiling and formatting client renewal packs.
* Creating service guides and support materials.
* Checking and reviewing policy documentation.
* Providing general administrative and office support.
This is a permanent full-time role, working Monday to Friday, 37.5 hours per week.
About You
You are someone who brings enthusiasm and precision to your work. Our ideal candidate will have:
* A minimum of 12 months’ experience in administration (ideally within a professional environment).
* A strong interest in the financial services or insurance industry (career progression is on offer for the right candidate).
* Excellent attention to detail and strong organisational skills.
* Confident IT skills and the ability to learn new systems quickly. Intermediate to Advanced Microsoft Word skills are essential.
* A proactive, can-do attitude.
* The ability to juggle multiple tasks and meet deadlines.
Comprehensive training and ongoing support will be provided to set you up for success.
What We Offer
NCI offers more than just a job — we provide a welcoming and engaging place to build your career. You’ll enjoy:
* A friendly and inclusive team culture.
* Additional leave benefits.
* Volunteer days and team events.
* Career growth opportunities — many of our team members have been with us for over 10 years.
* Hybrid working may be explored once you have passed probation.
We are part of the Steadfast Group Ltd, an ASX 100 company, yet we maintain the feel of a close-knit community. At NCI, integrity and people come first. You're not just another number — you're a valued member of the team. Many Brokers Assistants go on to become Brokers, making this an excellent entry point into the industry.
How to Apply
If this sounds like the right role for you, please submit your resume along with a cover letter outlining why you’d like to join NCI in this position.
For a confidential discussion, contact our People & Culture Team on 08 8228 4855 .