Customer Service - Administration Support OfficerPosted: 07/11/2025Closing Date: 21/11/2025Job Type: Full-TimeLocation: Business Centre - Brown StreetJob Category: Customer ServiceBand 4- $*****- $***** excluding superannuationAre you a friendly, hard-working and adaptable person who loves helping others in the community?
You might be the person we need to join our team.We're looking for team members to join our amazing Customer Service team on a full-time basis.This position is responsible for handing different types of transactions with Customer Service are and providing accurate and timely advice in response to a broad range of customer enquiries across multiple channels.Applicants must demonstrate the following:Solid customer service experience, preferably in busy environmentA positive and proactive attitude with the ability to pick up new information and follow established procedure.A professional and courteous approach, displaying genuine care and empathy most of all we are looking for a candidate with the right attitude and outlookIf you have experience in a busy customer service or an administration environment and have great people skills, we want to hear from you
Benefits of working at Council:We encourage personal and professional growthWe understand the importance of work / life balanceWe are committed to providing a safe work environmentWe offer flexible work arrangementsWe offer monthly RDO'sWorking at Southern Grampians Shire Council provides great work life balance, competitive remuneration, salary sacrifice, access to health and wellbeing programs, and access to further training and development opportunities.
We are a child safe organisation.Further information for this role can be obtained by contacting Krystle Ractliffe, Team Leader Customer Servicevia phone on ************.Full details of this position are in the position description attached below.How to apply:Click theApplybutton belowDownload and read the position description hereAttach a resume and cover letterDesired Skills and ExperienceExperience with cash handling and understanding of the maintenance of accurate registers and documentation,Advanced MS Office and other information management systems including data-entry skills with high level of accuracy,Well-developed written and verbal communication skills,
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