New Plumbing Solutions (NPS) is a fast-growing national business and proud two-time winner of the Victorian Training Awards for Apprenticeship Development (2022 & 2023). We're also ranked in the AFR Top 100 Fastest Growing Companies.
From humble beginnings, we’ve grown to a team of over 300 staff, delivering high-quality plumbing services across industry, government, and water authorities — with expanding capabilities in digital metering and smart water tech.
About The Role
NPS seeks a dedicated, and proactive Office Support person for our New Connections Division to support the scheduling and management of multiple contracts. Located at our office in Ringwood this dynamic role specifically involves managing work schedules for field employees in a fast-paced environment.
Your responsibilities will include, but not be limited to, supporting the allocated Contract Manager in all administrative related tasks related to our projects.
Main Duties Include
Answering inbound and making outbound phone calls. Supporting and managing team mailbox general customer enquiries Managing work orders/schedules and job requests received by the client. Supporting the daily coordination of schedules for field staff. Completing basic data entry, keeping accurate notes against work orders and assisting with reporting. Helping field staff with simple enquiries and passing on information as needed. Liaising with clients and plumbers to help prioritise and schedule jobs and ensure these are completed within contract KPI’s. Supporting the team to maintain simple processes and procedures. Ensure all employee and sub-contractor records are maintained accurately, efficiently and in a timely manner.. Complete jobs-management and invoicing requirements Assisting with processing quotations. Ensuring work orders data is accurately completed (quality focused) and system notes are uploaded correctly Providing general administration and ad hoc support to the team. Assisting with basic work reviews and following up on incomplete jobs as required. Always maintaining confidentiality and professionalism. The hours are from Monday to Friday between the hours of 8:00am – 5:00pm on a rotating roster
About You
We're seeking a proactive Administrator. Someone who thrives on getting stuff done by collaborating and working together. If you're proactive, driven, and eager to make a difference, we want you on our team! Working within a busy team you will need to possess:
Exceptional customer service and communication skills. A positive attitude with a willingness to be flexible and adapt as things change. Ability to multi-task and prioritise effectively. A basic ability to think through problems and ask questions when unsure. Good attention to detail and willingness to follow processes. Excellent attention to detail (Quality Focused) Ability to work in a fast-paced environment while staying organised. Basic computer skills, including familiarity with Microsoft Office. Experience with Aroflo is a bonus but not required (training provided). Any previous scheduling or administration experience is helpful, but not essential. General knowledge of Metro and Regional Melbourne is an advantage, but not mandatory.
What’s On Offer
NPS is proud of our culture and values. In 2025, we achieved a 94% employee engagement score, with our people telling us they stay because of the supportive teams they work with and the strong sense of connection across the business.
We value our people and celebrate them often — through our Employee of the Month awards, regular newsletter shout-outs, and toolbox talks that bring our field teams together (yes, with breakfast provided!). Our goal is to make sure every team member feels supported, connected and safe.
The opportunity to join a great team of like-minded people. Great team culture and office support.On site parking and a well-stocked fridge. On the job training. Career pathways into other divisions and roles.
We are open to flexible work arrangements and encourage applications from candidates seeking adaptable working options.
New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Working with children's check, police check would be advantageous, and you must be able to obtain one if you don't already have one.