Front Desk Customer Service (Cartel Concierge) - Moreton BayDiverse role - with ongoing coaching & training to develop your career.Rapidly growing gym network - be a part of the Fitness Industry's most exciting brand!Free gym membership + loads of discounts on fitness apparel, supplements, and more.At Fitness Cartel Australia, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand from 13 to 60+ clubs by 2029. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafes, creche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.The Role :In this important role, you'll be the first face our members see when they enter the club. Whether a potential or existing member needs assistance or is looking for something, you help them find it with heartfelt professional service, providing every person that walks through our doors with memorable experiences at every interaction.This diverse role involves greeting members personally, answering phones, making protein shakes, and selling retail products on the shelves.Key Responsibilities:Assist parents with booking their kids into Kid's Cartel when needed.Learn about our supplement & apparel range to execute sales to members.Maintain venue cleanliness, ensuring the reception/café area is neat, supplement shelves are stocked, and apparel is well displayed.Perform opening & closing duties in a timely manner.Follow directions, prioritize, and complete tasks efficiently.Perform other related duties as required.What you’ll need to succeed :Previous customer service experience with excellent communication skills.A 'can-do' attitude with a desire to learn and grow.A passion for health & fitness and eagerness to work in the industry.Reliability, proactivity, punctuality, professionalism, and well-presented appearance.A strong work ethic.Highly motivated, adaptable team player with multitasking ability and initiative.Computer literacy and ability to learn new systems.Ability to communicate and uphold policies & procedures of the business.Current First Aid & CPR certificates (or willingness to acquire).Flexibility to work hours suitable for gym operations (shift schedules provided in advance).Australian working rights.What we'll offer you in return:A thriving culture: Be part of the industry’s most exciting and rapidly expanding brand.Career growth: Opportunities for training, development, and advancement through our Future Leaders program.FREE gym membership at all Fitness Cartel locations.Access to Merse Wellness Spas at discounted rates.Work in state-of-the-art fitness clubs with 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.How to apply:Click ‘APPLY’ to submit your resume and cover letter explaining why you want to work with Fitness Cartel and what you bring to our team. Applications will be reviewed promptly, so don’t wait—apply today!Note: Only candidates meeting our criteria will be contacted. No agencies please!About usFitness Cartel is committed to helping you become the best version of yourself. With an ambitious expansion plan to open 60 clubs by 2029, we aim to provide top-tier facilities, customer service, and a motivating atmosphere. Our clubs feature Reformer Pilates, comprehensive weight zones, dedicated cardio areas, cycle studios, and more, ensuring a holistic fitness experience. We serve a diverse community, including families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional or just starting out, Fitness Cartel welcomes you to join our growing family.
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