Are you a strong leader who is passionate about creating unforgettable customer experiences?
Scenic World is seeking a energetic & experienced Retail Manager to lead our Retail Team in delivering a world-class retail experience to our guests. This is a hands-on leadership role that combines strategic thinking, operational excellence & a love for retail in a fast-paced tourism environment.
About the Role
As our Retail Manager, you will oversee the day-to-day operations of our retail spaces, ensuring exceptional customer service, engaging visual merchandising & a product range that delights & inspires. You will lead & mentor our Retail team leader & team members, driving performance, engagement & continuous improvement.
You will also play a key role in shaping Scenic World’s retail strategy, collaborating with procurement, marketing & operations to ensure our offerings evolve with customer needs & business goals.
Key Responsibilities
- Lead & manage the Retail Team, including rostering, training, performance management & team development.
- Drive sales & meet financial targets through effective merchandising & product selection.
- Analyse sales data to optimise product performance & manage inventory.
- Collaborate with the Procurement Manager on product development, pricing & supplier relationships.
- Ensure compliance with WHS standards & act as Chief Fire Warden when required.
- Contribute to business and workforce planning & continuous improvement initiatives.
What You Will Bring
- Tertiary qualifications in retail management, business, or equivalent experience.
- Minimum 3 years’ experience in a retail management role, ideally in tourism or a fast-paced environment.
- Strong leadership & people management skills.
- Proven ability to analyse sales data & make strategic decisions.
- Experience in visual merchandising & inventory control.
- Intermediate to advanced MS Office skills.
- A positive, adaptable & self-motivated approach to work.
Why Join Scenic World?
At Scenic World, we live our values every day. We’re committed to creating memorable experiences for our guests & a supportive, inclusive environment for our team. As Retail Manager, you will be a key part of our operations team, helping shape the future of retail at one of Australia’s most iconic destinations.
Ready to Apply?
If you’re a retail leader who thrives in a dynamic environment & is passionate about customer experience, we’d love to hear from you!
Apply now & take the next step in your career with Scenic World.
Please note that we will have applications open until the end of October & will contact all shortlisted candidates to interview in the first 2 weeks of November.
📌 RETAIL MANAGER
🏢 Scenic World
📍 Katoomba