Job Description This is a hands-on role, focused on requirements, process design, data and operating model change in a fast-paced environment. Lead end-to-end business analysis for complex lending initiatives, from discovery through to implementation and review. Work across residential mortgage lending, platform and system change, core banking and servicing, including end-to-end mortgage operations. Support transformation and migration activities, including data and process migration across platforms and providers. Partner with technology, operations, credit, risk and compliance to deliver scalable, compliant solutions. Key Responsibilities Business Analysis & Requirements Lead discovery, stakeholder workshops and define clear business requirements, user stories and acceptance criteria. Translate complex needs into actionable artefacts for engineering, operations and vendors. Process & Journey Design Map current and future-state processes across origination, servicing and collections. Identify opportunities for simplification, automation and improved customer/broker experience. Ensure alignment with credit policy, regulatory obligations and risk controls. Transformation & Migration Support platform and operating model changes, including system migrations. Contribute to data mapping, migration rules, reconciliation and cutover planning. Delivery & Implementation Work within cross-functional teams to prioritise backlogs and support delivery. Support UAT, defect triage, test planning and readiness activities. Track and communicate progress, risks and key milestones. Risk, Compliance & Credit Ensure alignment with regulatory requirements (e.g. NCCP, ASIC) and internal policies. Embed credit rules, decisioning criteria and controls into processes and systems. Stakeholder Engagement Build strong relationships across business, technology and external partners. Communicate complex topics clearly and support governance forums with concise insights and recommendations .