Job Description
As a Personal Banking Advisor, you'll be at the heart of our branch network at Westpac's Canberra branch, welcoming customers and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilize your product knowledge to assist customers in achieving their financial goals – both in‐person and over the phone – and refer them to our specialised banking teams when necessary. This is a full‐time, branch‐based role and the hours are across and inclusive of Monday to Friday.
What do I need?
* Customer service and sales experience, ideally in a customer‐facing/phone‐based role with experience working to targets.
* Resilience, with an ability to remain calm and composed whilst managing challenging situations.
* Comfortable in working towards sales/referral targets and calling customers over the phone.
* Numerical capability, ideally with proficiency in cash handling and counting, and the ability to complete financial transactions with accuracy.
* An energetic personality coupled with a genuine passion for helping people.
* The will to learn and adapt to new banking procedures and technologies.
No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services, and our supportive team will provide hands‐on guidance and resources to help you master everything you need to flourish in your new role.
Benefits
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates.
* A variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, please let us know.
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