Customer Service Ambassador
We are seeking a highly skilled Customer Service Ambassador to join our team at one of our northern suburban shopping centres.
About the Role
This is an excellent opportunity for someone who enjoys working with people and providing exceptional customer service. As a Customer Service Ambassador, you will be the primary point of contact for customers, tenants, and contractors, ensuring that they have a positive experience at our shopping centre.
* You will provide information and assistance to customers, tenants, and contractors on various matters including store hours, directions, and services available at the centre.
* You will resolve customer complaints in a professional and courteous manner, escalating issues to the relevant teams as necessary.
* You will maintain accurate records of customer interactions and feedback, providing insights to improve our services and operations.
Requirements
To be successful in this role, you will need:
* 2+ years' experience in a customer-focused position, with a warm and engaging personality.
* Strong communication and interpersonal skills, with the ability to build and maintain productive relationships with internal and external stakeholders.
* Ability to work independently and collaboratively as part of a team.
* Basic knowledge of Microsoft Office and willingness to learn new systems with training.
Benefits
As a valued member of our team, you will enjoy:
* A competitive salary package and opportunities for career growth and development.
* A dynamic and supportive work environment, with regular team-building activities and social events.
* A comprehensive benefits package, including paid annual leave, sick leave, and public holidays.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV and cover letter.