Job Summary:
A senior professional leads a team of sales and customer service representatives, guiding them to deliver high-quality solutions to clients.
* This role is the first point of contact for clients seeking smart energy solutions through trusted conversations.
Main Responsibilities:
* Provide daily coaching and feedback on consultative sales techniques, product knowledge, and customer service.
* Conduct regular one-on-one sessions, call reviews, and development planning tailored to agent performance and potential.
* Champion training initiatives and support agents during onboarding and upskilling.
* Oversee scheduling, real-time support, adherence, and queue management.
* Monitor daily performance dashboards, ensuring key performance indicators are met across sales conversion, service quality, average handling time, compliance, and customer satisfaction.
* Drive achievement of monthly appointment/sales targets and quality service outcomes.
* Recommend reporting and business initiatives to improve overall performance.
* Ensure all client interactions meet brand standards and compliance requirements.
About You:
* Experienced Sales Team Lead with a background in inbound campaigns and hybrid teams.
* Familiarity with compliance standards in the clean energy sector.
* Prior experience managing teams with both sales and customer service objectives is advantageous.
Key Skills: Leadership, Coaching, Training, Customer Service, Sales, Compliance, Team Management, Communication, Problem-Solving.
About Us: A company committed to delivering innovative solutions in the clean energy sector.