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Senior energy solutions leader

Melbourne
beBeeLeadership
Posted: 25 August
Offer description

Job Summary:

A senior professional leads a team of sales and customer service representatives, guiding them to deliver high-quality solutions to clients.

* This role is the first point of contact for clients seeking smart energy solutions through trusted conversations.


Main Responsibilities:

* Provide daily coaching and feedback on consultative sales techniques, product knowledge, and customer service.
* Conduct regular one-on-one sessions, call reviews, and development planning tailored to agent performance and potential.
* Champion training initiatives and support agents during onboarding and upskilling.
* Oversee scheduling, real-time support, adherence, and queue management.
* Monitor daily performance dashboards, ensuring key performance indicators are met across sales conversion, service quality, average handling time, compliance, and customer satisfaction.
* Drive achievement of monthly appointment/sales targets and quality service outcomes.
* Recommend reporting and business initiatives to improve overall performance.
* Ensure all client interactions meet brand standards and compliance requirements.


About You:

* Experienced Sales Team Lead with a background in inbound campaigns and hybrid teams.
* Familiarity with compliance standards in the clean energy sector.
* Prior experience managing teams with both sales and customer service objectives is advantageous.

Key Skills: Leadership, Coaching, Training, Customer Service, Sales, Compliance, Team Management, Communication, Problem-Solving.

About Us: A company committed to delivering innovative solutions in the clean energy sector.

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