About the Role
You will own critical driver-partner-facing processes across Uber's ANZ markets, ensuring they operate effectively, remain compliant with local regulations, and deliver a seamless experience for driver-partners. The role focuses on improving outcomes for Uber, regulators, and driver-partners through strong process design, execution, and assurance, while leading initiatives to remediate gaps and unlock value through automation and offshoring. You will also manage and develop junior team members locally and offshore support functions, driving high standards of delivery and accountability.
What You'll Do
* Design, project-manage, and oversee the execution of driver-partner-facing processes that enable new product launches and ensure compliance with evolving regulatory requirements, with driver-partner safety and experience at the core. This includes partnering closely with a broad range of cross-functional teams and external stakeholders.
* Continuously challenge and improve process design and execution to reduce operational risk and unlock efficiency gains, leveraging offshore teams and technology, including automation and artificial intelligence.
* Design and implement quality controls, monitor process performance, and analyse data to identify operational issues and pain points, owning end-to-end initiatives that drive resolution and continuous improvement.
* Lead responses to regulator queries and data requests for processes you own, building deep technical expertise to challenge complex SQL queries, validate data analyses, and quality-assure the setup and operation of critical compliance tools.
* Own and manage the tools and systems that govern driver-partner access to the Uber platform, ensuring regulatory compliance while delivering a seamless onboarding and ongoing driver-partner experience.
* Manage, coach, and develop junior team members locally and offshore, setting clear priorities, challenging problem-solving approaches, and guiding teams toward effective root-cause remediation.
What You'll Need
* Problem solving
* Critical thinking
* Project management
* Stakeholder management
* Data analysis
* Communications
Basic qualifications/ experience
* Previous experience working in consulting (with data, technical and/ or risk exposure). Dry risk & compliance background likely won't work.
* Experience working with Google Sheets/ Excel
Preferred qualifications
* Engineering degree desirable
* Project management qualifications
* Experience in SQL
* Exposure to risk & compliance with main aspect of role involving data/ technical aspects
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
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