Job description:
* $73,742.00 per annum + superannuation
* Full Time, Fixed Term (Until 28th February 2026)
* Geelong based (hybrid working model – 3 days per week in office)
About the role
The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.
The Recovery & Support Payments Processor is a member of the Claims Support team within the CaRS Division. The Recovery & Support Payments Processor is responsible for ensuring that workers being supported by the WorkSafe Claims and Recovery Support Division are supported towards the best prospects of health and functional recovery through the timely payment of entitlements to compensation and medical expense payments using a team-based approach with Recovery and Support Coordinators, Advisors, Officers and Administrators.
This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.
You will be:
* Processing appropriate and timely payments in relation to active claims that includes medical and other provider invoices, injured Worker reimbursements, weekly compensation, index certificates and documents
* Proactively identifying the need for additional information to process entitlements and seek the appropriate source to obtain necessary information
* Providing the team with the current status of claims on matters including payments, approvals and schedules
* Identifying and escalating complex issues relating to legislation and policy to relevant team members
* Accountable for creating and capturing accurate and complete records of the business activities related to this position, in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information, including email
Please ensure you review the Position Description via the WorkSafe careers site for additional information on accountabilities for this role.
About you
You are an experienced specialist with a background in claims processing, auditing, accounting, contracts or information technology. Your strengths include your communication and organisational skills along with a person-centred approach to your work.
Additionally, you will possess the following skills and experience:
* Previous experience specifically managing workers compensation claims in Victoria
* Background in claims processing, auditing, accounting, contracts or information technology
* Understanding of the Victorian workers compensation scheme, legislation and policies
* Excellent communication and interpersonal skills, and a team-player attitude
* High attention to detail and organisational skills
* Excellent time management skills and the ability to prioritise tasks
* Ability to work with different IT applications
Qualifications
* Working knowledge of insurance and medical terminology is desired
* Ability to use WorkSafe’s Tempus, Novus and ACCtion systems is desired
Working with Us
At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.
We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.
What’s next?
Applications close 11:00pm on Friday 20th June 2025. Click the link to apply, and join us in making a difference to Victorian lives.
Only applications submitted via our formal application channels (WorkSafe Careers website, SEEK or LinkedIn) will be considered.
Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.
Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.
Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.
For further enquiries please contact David Heaney via email
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