**The role**:
You will ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of enterprise ICT services.
**In addition to this, you will be responsible for**:
- Supporting the provision of clinical information which contributes directly to patient care and clinical decision making by maintaining information systems and processes.
- Managing and coordinating day to day activities for technical resources within the Clinical Information Systems and Support Unit second level team to meet and executed work requests.
- Participating in and assist with the continuous improvement of formal incident and problem management practices by troubleshooting, validating and documenting all changes in the responsibility area.
- providing support for analysers and other technical equipment or software within the organisation and other systems internal and external to Queensland Health.
Are you right for this role?
To be successful in the role you will the ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5).
**About Unit Program - eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development