About the role
* Full time, permanent
* Monday to Friday from 11AM to 730PM
* Hourly Rate - $33.1189 plus Super, plus 17.5% shift loading
What you'll do
* Manage the scheduling and coordination of freight across multiple modes to meet operational and customer requirements.
* Work closely with drivers, depot staff, and external providers to ensure freight is moved safely and within required timeframes.
* Monitor freight movements, track progress, and proactively resolve any issues that may impact service delivery.
* Ensure all customer calls, enquiries, and emails are actioned and responded to in a timely manner to enhance the customer experience.
* Assist with the identification, investigation, and resolution of operational or service issues.
* Use systems, tools, and resources to capture and share accurate information for effective communication and reporting.
* Support continuous improvement initiatives and contribute to a safe, efficient, and customer-focused working environment.
* Assist with other duties as assigned and required.
* Manage customer collection. Attend to phone calls from customers coming to collect freight.
* Salesforce experience or ability to learn.
* Manage and work as part of team of 3-4 employees.
What you'll bring
* Previous experience in freight coordination, logistics, or transport operations.
* Strong customer service skills and ability to build positive relationships.
* Ability to thrive in a fast-paced operational environment.
* Strong problem-solving skills and attention to detail.
* Proficiency in using transport management systems and Microsoft Office applications.
Requirements
* Experience in logistics, transport, or freight coordination – Preferred
* FL licence required
* Drivers licence
* Strong problem-solving and organisational skills
* Excellent communication and customer service skills
* Ability to work under pressure and manage competing priorities
* Basic computer skills (Microsoft Outlook, Excel, and freight systems)
* Knowledge of WHS practices within transport/logistics.
What we offer
* Our Brand: Team Global Express was listed as one of LinkedIn's Top Companies of 2023 in Australia.
* Staff Discounts: Enjoy various benefits from Coles Express, G'Day Rewards, Officeworks, Hertz, and more.
* Well-Being: We offer free well-being and mental health services to all employees.
* Competitive salary above industry standards
* Upskilling, training, mentoring and more to support your career development journey
* Fun and practical employee perks and discounts
* Flexible work, including work from home
* Inclusive parental leave policy that supports all parents & carers
* Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
If you are a motivated and solutions-focused individual looking to grow your career in freight and logistics, we encourage you to apply today.
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