We are seeking a talented individual to join our Digital Strategy & Product team at Mercer Super. This role can be based in Sydney or Melbourne and is a hybrid role that requires working in the office at least three days a week.
Senior Digital Product Designer
As the Senior Product Designer at Mercer Super, you will play a pivotal role in creating intuitive, user-centric designs for our online platforms. These designs will solve our member's jobs-to-be-done, enhance user engagement and help us achieve our business growth and retention objectives.
Reporting structure
Reporting to the Senior Manager, Digital Strategy & Product, you will collaborate closely with product managers, digital marketers and content specialists to take customer needs and business requirements and translate them into compelling user experiences that align with our digital marketing strategies and overall brand objectives. You will design experiences for our app, member portal, adviser portal and public website.
We will count on you to :
Lead user research, usability testing and journey mapping to deeply understand member needs and jobs-to-be-done, creating intuitive, seamless and accessible user experiences across Mercer Super's app, member portal, adviser portal and public website that drive engagement and support business growth and retention objectives.
Create polished, visually compelling and functional user interfaces that align with Mercer's brand and digital identity. Develop wireframes and interactive prototypes to effectively communicate design concepts and user flows to stakeholders and development teams.
Provide design leadership by establishing and refining design processes, standards and best practices. Collaborate with cross-functional teams to ensure design processes are clear and impactful to meet member needs and business goals.
Work closely with product managers, digital marketers, content specialists and digital producers to translate business requirements into compelling user experiences. Facilitate clear communication of design rationale and ensure feasibility and quality of design implementation.
What you need to have :
5+ years in digital product design
Experience with consumer (B2C) digital platforms and portals
Proven usability and customer-focused design experience
User-centred design
Proficiency with design / prototyping tools (e.g. Figma)
User research and journey mapping
Wireframing, prototyping, and high-fidelity UI design
Facilitating usability testing
Excellent verbal and written communication
Strong organisational and project management skills
Experience with design systems and component libraries
Familiarity with analytics tools and A / B testing
Design leadership
Strong analytical, prioritisation and negotiation skills
Knowledge of the Adobe Analytics, Target, etc (desirable)
Why join our team :
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Company overview
Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment and embraces diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin colour or any other characteristic protected by applicable law. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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