Job Opportunity:
Our Hotel is seeking a highly skilled and attentive Food & Beverage Attendant to join our team.
Key Responsibilities:
* Taking guest orders via phone or digital systems with accuracy and courtesy.
* Preparing trays and trolleys according to hotel standards and guest preferences.
* Delivering food and beverages promptly, ensuring presentation and service excellence.
* Setting up in-room dining experiences with attention to detail and guest comfort.
* Clearing trays and trolleys from rooms and corridors in a timely and discreet manner.
* Maintaining cleanliness and hygiene in all service areas.
* Handling guest feedback and resolving issues with empathy and efficiency.
* Collaborating with kitchen and service teams to ensure smooth operations.
Requirements:
* A Certificate II or III in Hospitality (or equivalent).
* Responsible Service of Alcohol (RSA) certification.
* Previous experience in food & beverage service or hotel room service is highly desirable.
* Clear, courteous communication, both verbal and written.
* Customer Service Excellence, with the ability to anticipate guest needs and personalize service.
* Ability to handle complaints or requests with professionalism.
* Proven record for exceptional time management & multitasking while maintaining quality.
* Sound understanding of food safety principles, allergens, and dietary needs.
* Familiarity with POS systems and room service protocols is an asset.
* Discretion & Professionalism – Maintains guest privacy and delivers service with grace.
* Team-Oriented – Works collaboratively with kitchen, housekeeping, and front office.
* Adaptability – Handles high-pressure situations and last-minute requests with ease.
* Presentation & Grooming – Maintains a clean, professional appearance at all times.
What We Offer:
* Employee benefits card offering discounted rates worldwide.
* Learning programs through our Academy platforms, ongoing training and development opportunities.
* A genuine opportunity to build a career with leading training opportunities.
* A team of experienced professionals to grow alongside with.
* Ability to make a difference through Corporate Social Responsibility activities.
* Laundered Uniform.
* Duty Meal.