Location: Yarra Falls, Melbourne (Hybrid)In this position, you’ll be based in either Yarra Falls Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.We are seeking a highly motivated and experienced Application Support Analyst to join our Computershare Technology Services team, based in our Abbotsford Melbourne office. If you are looking for a challenging and rewarding role in application support, then we want to hear from you. Please submit your application today and take the first step towards joining our dynamic and innovative team.A role you will loveComputershare Technology Services (CTS) is seeking an Application Support Analyst experienced with VMS/Linux software to join on a permanent full-time basis.As an Application Support Analyst, your main focus will be on maintaining the efficiency and reliability of the core system (Scrip) within the Oceania region. Additionally, you will be responsible for delivering application functionalities and infrastructure changes to ensure that everything runs smoothly. Your role is essential in ensuring that all stakeholders are adequately supported to meet their strategic agendas.Joining a close-knit team that requires collaboration with all business units, direct clients, and other technology teams. This position will provide exposure to complex environments and interfaces through issue diagnosis, application analysis, processing of requirements, and some essential testing.This position requires that you are flexible with working hours and able to cover shifts on a rotating roster from 7am – 7pm with the 2 shifts being 7am – 3pm and 11am – 7pm. There will also be an on-call support component to this role with a rotating on call roster every 8 weeks.Some key responsibilities:Provide technical mentoring and guidance to clientsRespond to requests for technical assistance in person, via phone, electronicallyResolve client issues in a timely and efficient mannerLiaise with development teams to resolve software issuesIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsStay current with system information, changes, and updatesEnsure all relevant processes, documents, checklists, and standards are adhered to in order to maximise qualitySuggest ways to improve existing processes and/or create additional ones to improve quality and efficiencyRedirect problems to an appropriate resourceWhat will you bring to the role?Extensive VMS/Linux/Application knowledgeRelevant experience in the Financial/Share Registry sectorHigh degree of self-direction, initiative and motivationFlexible approach to work, including hoursAble to work under pressure and set priorities and deliver to tight deadlinesAbility to work with demanding stakeholders and develop strong working relationshipsDesired skills and experience:Excellent written and verbal communication skillsUnderstanding of ITIL frameworkDedication to deliver to deadlinesLateral thinker, with a broad outlook, solution orientedAn ability to learn on the jobA team playerMust possess strong attention to detailMotivated to provide a quality serviceRewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation Technology
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