We are looking for a highly skilled Customer Care Representative to join our team. In this role, you will be responsible for supporting our sales team and clients by taking inbound calls, responding to emails and finding quick resolutions.
Key Responsibilities
* B build and maintain solid relationships with our account holders
* Respond to incoming orders and queries & follow up on any escalated concerns to ensure that customers have received a resolution
* Maintain a solid knowledge of all EssilorLuxottica Brands including product styles, technical aspects, and product target markets
* Provide timely and accurate reporting to Sales Representatives and retailers
* Assist with processing of orders, reporting on stock and status of orders
* Data maintenance relating to the collection of e-mail addresses, change of address requests, phone numbers and key contacts.
Requirements
* Experience in customer service in a retail, hospitality, or call centre setting
* Excellent written and verbal communication skills and influencing ability
* Ability to prioritise your time to adhere to deadlines
* Willingness to learn and be involved in tech training, product launch & range release sessions
* Solid Knowledge and understanding of Microsoft Office suite
About the Role
This is an excellent opportunity to develop your skills and experience in a fast-paced environment. As a Customer Care Representative, you will be working closely with our sales team to provide exceptional customer service and support.
You will be responsible for building and maintaining strong relationships with our account holders, responding to incoming orders and queries, and providing timely and accurate reporting to our sales representatives and retailers.
We are looking for someone who is highly organised, able to work under pressure, and has excellent communication skills. If you are a motivated and experienced customer service professional looking for a new challenge, we would love to hear from you.
In addition to your skills and experience, we are also looking for someone who shares our values of flexibility, inclusivity, and teamwork. We strive to create a workplace where our team members feel valued, respected, and empowered.