Operations & E-Commerce Coordinator - Wellness
Location: Bondi Junction, Sydney (Fully onsite)
We're a fast-growing wellness and skincare brand looking for an Operations & E-Commerce Coordinator to support our e-commerce platforms, manage online fulfilment, and ensure our supply chain runs efficiently behind the scenes. This is a blended role with a strong e-commerce focus, complemented by operations. You'll work closely with the founders and cross-functional teams to keep our online store optimised, orders flowing, and customers delighted.
What You'll Do
E-Commerce & Digital Operations
* · Own day-to-day management of Shopify, including product listings, bundles, collections, pricing updates, promotions, and merchandising.
* · Support digital trade activity - product launches, campaign updates, sales, gifting initiatives, and seasonal events.
* · Monitor website performance and ensure product/stock visibility is accurate across all sales channels.
* · Coordinate with marketing to ensure campaigns and new product drops are implemented seamlessly online.
* · Oversee e-commerce order flow, working with the 3PL to ensure timely and accurate fulfilment.
* · Manage customer service enquiries, delivering an exceptional brand experience.
* · Analyse e-commerce metrics (conversion, sell-through, stock availability, returns trends) and identify operational improvements.
Operations & Logistics
* · Liaise with suppliers and 3PL partners to ensure stock availability for online and wholesale channels.
* · Assist with purchase orders, inventory planning, and incoming deliveries.
* · Maintain stock accuracy across Shopify and inventory systems (Unleashed preferred).
* · Track delivery timelines and troubleshoot supply or fulfilment delays.
* · Support regulatory or compliance needs for new market entry.
* · Help refine operational processes to improve speed, accuracy, and customer satisfaction.
What You'll Bring
* · 3+ years in e-commerce operations, digital operations, supply chain, or a similar coordination role.
* · Strong hands-on skills with Shopify and confidence navigating back-end systems.
* · Experience working with inventory/ERP tools (Unleashed ideal; Cin7, NetSuite, etc.).
* · Understanding of online merchandising, product data, and digital workflows.
* · Strong communication and stakeholder management skills.
* · Ability to juggle multiple tasks in a fast-paced environment.
* · Proactive mindset — you spot issues early and solve them quickly.
* · High attention to detail and a love of creating smooth, organised systems.
Why You'll Love It Here
* · Be part of a passionate, scaling wellness brand where your work has real impact.
* · A high-variety role spanning digital, operations, customer experience, and product flow.
* · Opportunities to help build and optimise e-commerce operations as the brand grows.
* · Staff product allowance.
* · Supportive team, founder-led environment, and fun team moments.