Overview
East Enterprises Group Pty Ltd is a Melbourne-based import & export company specializing in gas products. We manage multiple subsidiaries and operate Skywhip.com.au, a leading brand in cream chargers and related tools for both commercial and household use.
Position Overview: We are looking for a Sales Customer Service Representative to join our team. The ideal candidate will handle customer communication, sales support, and order processing, while also assisting with inventory management and marketing initiatives. This role requires bilingual skills (Mandarin and English) and offers strong career development opportunities, including sponsorship for outstanding performers.
Responsibilities
- Communicate with customers via phone, WeChat and other channels, handle product inquiries and process orders
- Provide professional product information and after-sales support to enhance customer satisfaction
- Maintain long-term relationships with existing clients, conduct regular follow-ups and encourage repeat purchases
- Assist in resolving customer complaints and abnormal situations to ensure a positive service experience
- Conduct daily inventory checks to ensure data accuracy
- Participate in marketing tasks such as client follow-ups, promotional activities, and brand campaigns
- Collect and organize customer feedback and sales data to support the team in achieving sales targets
Requirements
- High proficiency in both English and Mandarin Chinese (reading, writing, and speaking) is essential
- Previous experience in customer service or sales preferred
- Strong communication skills, service mindset, and ability to express ideas clearly
- Quick learner, able to master product knowledge efficiently
- Detail-oriented, responsible, and a strong team player
- Able to work under pressure and maintain efficiency in a fast-paced environment
What We Offer
- Competitive salary package
- Career development and ongoing training
- Dynamic and multicultural team environment
- Opportunities to participate in international trade & retail marketing projects
- Versatile working arrangements
- Growth opportunities within a diversified company
- Salary & Benefits: Day shift hourly rate from AUD 30; Night shifts hourly rate from AUD 35; 38 hours per week, flexible scheduling negotiable
- 6-month probation period, with early conversion to permanent role for outstanding performance
- Systematic training and clear promotion opportunities (e.g. Sales Supervisor)
- Employer sponsorship available for candidates with strong performance
- Job Type: Full-time / Night-shifts Required
Application
Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in a sales role? Do you have a current Police Check (National Police Certificate) for employment? Do you have native or bilingual proficiency in any languages other than English? Do you have a current Australian driver’s license? Which of the following Microsoft Office products are you experienced with? Are you available to work public holidays?
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📌 Customer Service Representative - Mandarin Preferred
🏢 East Enterprises Group
📍 Melbourne