Job description
About the client:
Well known and established company. It is an American founded, German logistics company providing courier, package delivery and express mail service.
The Role:
1. Reporting to the Administration Manager and working as part of the Customer Service Team you will be providing key support to customers.
2. You will work directly with customers to provide support and address general enquiries.
3. Answering phone calls, inbound and outbound
4. Respond to all enquiries in a proactive manner and ensure that each person receives the information and assistance they require.
5. Data Entry
6. Direct link to the warehouse and office
7. Administration functions
8. Provide backup support to the sales team
Requirements:
9. Minimum of 1 year customer service experience - essential
10. Experience working in a fast-paced environment
11. Proactive and professional manner
12. Strong initiative and demonstrated problem-solving skills
13. Ability to take ownership and follow tasks through to completion
14. Excellent communication and relationship building skills
15. MS Office skills at an intermediate level in Word and Excel
16. A national Police Check is required for this role.
What’s on offer:
17. A long term position with a well renowned company
18. Work locally
19. A company that promotes a work life balance and a safe positive attitude toward both permanent employees and contract staff