**Job Opportunity:** Manager Service Quality
We are seeking a highly skilled and experienced professional to manage sensitive cases and service complaints, with a strong focus on mediation and coordination of both reactive and proactive investigations.
* Key Responsibilities:
* Develop processes and systems to resolve sensitive cases and complaints quickly, fairly, and transparently, ensuring correct allocation and timely responses across operational areas.
* Administer and interpret building legislation, issue directions for disciplinary action, and provide advice to enhance digital service delivery through Salesforce.
* Strengthen organisational capability and responsiveness via data analysis and research, including preparing briefs and reports.
* Develop and maintain effective relationships with executives, team members, industry bodies, and government agencies.
Mandatory Qualifications:
* Current Queensland Drivers Licence – (Class C - Motor Vehicle)
Benefits:
* Generous superannuation contribution with the option to salary sacrifice
* Access to leave entitlements (with 17.5% leave loading) and accrual of flex time
* Opportunities for career development, training and mentoring
* A friendly, collaborative and supportive workplace culture
* Modern office within a 10-minute walk of major train stations
How to Apply:
1. Submit your current resume and a cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role.