SVHN Emergency Department Administration Officer
* Role title: Emergency Department Administration Officer
* Role type: Permanent full time
* Department and location: Emergency Department (ED), St Vincent's Hospital, Darlinghurst
* Salary: $71,072.43 - $73,287.41 + super + salary packaging
Better and fairer care. Always.
We are St Vincent's Health Australia, Australia's largest not‐for‐profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.
About the role
* Deliver a welcoming and professional experience for patients, families and visitors in a busy Emergency Department.
* Manage patient registrations, admissions and record updates with accuracy and attention to detail.
* Support efficient patient flow by coordinating real‐time movement and status updates across the department.
* Handle billing, funding and payment processes to ensure accurate patient account management.
* Partner with clinical teams to provide high‐quality administrative support that helps deliver outstanding patient care.
About you
* Experienced in delivering exceptional customer service within a busy healthcare, hospital or high‐volume service environment.
* A confident communicator who can engage professionally and empathetically with patients, visitors and multidisciplinary teams.
* Highly organised with strong attention to detail, excellent data entry skills and the ability to manage multiple tasks simultaneously.
* Tech‐savvy and comfortable working across multiple systems, with intermediate Microsoft Office skills and a high level of computer literacy.
* Resilient, adaptable and able to perform effectively under pressure while contributing positively to a 24/7 team environment.
Why work at St Vincent's?
* Join us on our mission to provide care to all, including the most at‐risk people in our community.
* Discounted access to many gyms for you and your family with Fitness Passport.
* Access to discounted private health insurance with Medibank.
* Access to a government salary sacrifice program. Make a proportion of your salary tax‐free.
* Committed to financial support for educational development, scholarship programs, paid study leave.
Sponsorship / Work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australian visa that grants you the work rights necessary for the role.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
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