IT Site Operations Engineer
Join Brooks Automation as an IT Site Operations Engineer. The role focuses on supporting the IT infrastructure and services within a manufacturing environment, ensuring reliable operation of Windows systems, Microsoft 365, and networking equipment.
Responsibilities
* Strong understanding of Windows 11, Windows File and Print Server.
* Understanding of Active Directory (OU Structure, Security Groups, Distribution Lists, Role‐Based Access).
* Experience with Microsoft 365 admin center (licenses, mailboxes, Teams, OneDrive).
* Familiar with identity lifecycle process.
* Proficiency in troubleshooting hardware, software, network connectivity and peripheral issues.
* Familiarity with ITIL concepts (Incident, Request, Problem, Change).
* Ability to follow SOPs, knowledge articles, and escalation paths.
* Excellent customer service, communication and empathy skills.
* Ability to handle high‐volume ticket queues while maintaining quality.
* Excellent communication and documentation skills.
* Strong triage / analytical skills to quickly assess issue severity, impact and route tickets to the correct onsite or specialized teams.
* Understanding of SLAs, response times, and escalation thresholds.
* Clear and concise documentation skills for ticket notes, user symptoms, troubleshooting steps and ticket closure.
* Strong attention to detail and accuracy.
Qualifications
* Degree in IT / Computer Engineering and a minimum 7‐10 years' experience in a similar role.
* Experience with deploying IT infrastructure and services in a Manufacturing environment.
* Good knowledge of Structured Cabling, Network Architecture / Technologies (LAN/WAN/Cloud).
* Proficient in setting up and managing LAN/WAN networks.
* Hands‐on experience with Microsoft 365, Microsoft Autopilot, VMware, Cisco IOS.
* Strong problem‐solving skill with good understanding of cybersecurity principles.
* Experience with help desk software and ticketing systems.
* Ability to manage and resolve support requests efficiently.
* Ability to write and use scripts (PowerShell, Python) to automate repetitive tasks and streamline processes.
* In‐depth knowledge of computer hardware, storage devices, and peripherals and ability to troubleshoot and repair hardware issues.
Location & Flexibility
Work arrangements may include a mix of in‐office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.
EEO Statement
Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. For applicants with disabilities requiring accommodations, please contact ****** or call *****************.
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