Job Opportunity
We are seeking a highly skilled and charismatic Hospitality Leader to oversee the Front Office team and provide exceptional customer service for our valued guests.
Key Responsibilities:
* Lead the Front Office team and foster collaboration among colleagues through effective communication and guidance.
* Meet, greet, and direct VIP and long-stay guests with utmost courtesy and hospitality.
* Serve as the primary point of contact for these guests and ensure the hotel is adequately prepared to offer personalized services.
* Brief relevant hotel departments on requirements and adhere to established procedures with meticulous attention-to-detail for all data processing.
* Deliver comprehensive guest assistance and create unforgettable experiences that exceed expectations.
* Respond promptly to all guest inquiries and special requests, providing innovative solutions.
Requirements:
* A confident, bubbly personality with a talent for hospitable service, leadership, teamwork, and patience.
* Strong English writing/reading/speaking communication skills, with an added advantage for multilingual individuals.
* Proficient technology skills and attention-to-detail, ensuring the protection of confidential information.
* Ability to work under pressure, act with tactfulness and diplomacy, and manage diverse situations effectively.
* Experience and understanding of the hospitality industry and leadership, recognizing the importance of this role in the guest experience.
About Us:
Hilton is a leading global hospitality company with a vast network of over 7300 hotels across 124 countries and territories. We offer unparalleled opportunities to make a lasting impression on millions of travelers every year with a warm welcome they will never forget.