EOE/AA/Disabled/Veterans
General Manager- Parmelia Hilton Perth
Hilton Overview:
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
Property Overview:
Nestled in the vibrant heart of the city, Parmelia Hilton Perth is a short stroll to Elizabeth Quay and the picturesque Swan River, King Park's botanical gardens and His Majesty's Theatre. With 308 elegantly appointed guest rooms, all day dining and an exclusive Executive Lounge, Parmelia Hilton Perth offers an exceptional blend of luxury and convenience.
Role overview:
The General Manager at Parmelia Hilton Perth is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
1. Champion Business Excellence
* Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
* Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
* Stay ahead of market trends and seize new opportunities
2. Lead with Vision
* Inspire a culture of excellence by providing strong leadership to all team members.
* Monitor and develop team member performance, particularly the executive team and department heads
* Foster a workplace where every team member thrives and contributes to the property's collective goals
3. Elevate Guest Experience
* Manage operations with a keen eye for detail
* Monitor guest feedback and implement improvements as necessary to exceed guest expectations
* Deliver exceptional service to ensure every guest leaves with a desire to return
4. Financial Stewardship
* Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
* Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
5. Quality Assurance
* Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
* Conduct regular inspections to ensure compliance with quality and brand standard requirements
* Implement improvement initiatives to enhance overall guest experience and hotel reputation
6. Owner Relations
* Build strong rapport with hotel owners through proactive and on-going communication
* Serve as a primary liaison between hotel owners and corporate entities
Role Requirements\:
* Prior General Manager experience in a key gateway city.
* Experience in stakeholder management working with a hands-on Ownership group (headquartered adjacent to hotel) and their asset management partners
* Experience in negotiating / building relationships with large corporate institutions.
* Experience in working within a large hotel organisation and the ability to leverage regional, global sales, marketing and revenue resources provided to by the brand.
* Proven capability in driving ADR and commercial outperformance in a competitive operating environment for the benefit of the Owner to meet its long-term objectives
* Understanding of Australian employment environment, including OHS and other legislative requirements.
* Charisma to look outside the box in driving Food and Beverage concepts, promotions and trying new initiatives to promote the hotel.
* Experience in working with government partners, convention centres who deliver various initiatives to promote awareness of the hotel.
* A "can-do" person who takes ownership and assumes full responsibility for the business
* Experience in articulating analysis to the ownership group on future business trends and providing rationale.
* Open to an up and coming candidate who is hungry for success and seeking to make their mark.
* The drive towards sustainable practices with the ability to strongly embed our Hilton Travel With Purpose culture and initiatives. See\: https\