Responsibilities
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
* Be the Go‐To Tech Expert: Stay up to date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs, keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* 12% Superannuation
* 10% Variable Remuneration (eligible participants only)
* Guaranteed first 2 months while you learn on board
* 30% discount on Telstra services and exclusive offers with over 240 brands and partners
* Leave options including 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and up to 4 weeks additional leave purchase
* Training & career growth: over 17,000 learning programs with LinkedIn Learning and the Future Ready program
* Flexible working hours and a supportive approach to parental leave—do it your way
* Recognition & rewards: monthly performance rewards and various recognition programs to celebrate success
* Inclusive culture: a diverse and inclusive team where everyone's perspective is valued and respected
Requirements
* Great communication skills – natural at connecting with people and making their day better
* Solution‐oriented approach – enjoy thinking on your feet and tailoring solutions for each customer
* Sales drive – motivated to achieve and exceed sales targets and KPIs
* Passion for learning – eager to grow and develop skills in a dynamic environment
* Resilience and positivity – a can‐do attitude, even when busy
* Customer‐facing experience – previous experience is a plus but not required; enthusiasm and willingness to learn are essential
Inclusive Culture & EEO Statement
Join Us at Telstra Retail. When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!
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