Job Description:
As a Retail Operations Analyst, you will play a pivotal role in supporting the performance and efficiency of our retail store network by delivering data-driven insights across sales, inventory, labour, and operational processes.
Key Responsibilities:
1. Operations & Performance Analytics:
o Analyse Store-level, Regional, State KPIs: sales per labour hour, transactions per team member, units per transaction, foot traffic conversion, and shrink
o Develop and manage dashboards to monitor key retail metrics, including productivity, wages as a % of sales, and schedule efficiency
o Partner with store leadership and Regional/State Managers to identify labour efficiency gaps and implement corrective actions
o Evaluate the ROI of operational changes, promotions, and labour models by reviewing their impact on sales and profitability
1. Cross-Functional Collaboration:
o Work closely with Finance, HR, Store Ops, and IT teams to ensure accurate data flows between systems (e.g., POS, TRS, HF)
o Contribute to projects such as new store setup, operational process reviews, and in-store tech rollouts
o Assist in training and supporting Regional/State leaders on reporting tools and interpreting operational metrics
Required Skills and Qualifications:
* Bachelor's degree in business, analytics, retail management, or a related field
* 2–4 years of experience in a retail operation, business analysis, or workforce management role
* Strong knowledge of labour metrics, wage modelling, and productivity reporting
* Proficiency in Excel and BI tools such as Power BI, Tableau, or Looker
* Experience with workforce management systems (e.g., Pronto, TRS, Deputy, Human Force) and retail POS systems
* Solid understanding of store-level operations in a high-SKU, homewares or consumer goods environment
* Excellent attention to detail and the ability to turn data into clear, actionable insights
Benefits:
This is an excellent opportunity to join a large, experienced and fun team working 5 days in the office. The office is located near public transport, cafes and has dogs present which make it a great place to work.