About the Role:
As a key member of our team, you will be responsible for providing exceptional support to our daily operations at our Bundall office.
Key Responsibilities:
* Reception & First Point of Contact: Provide front-office and reception support, monitor and manage incoming phone calls, ensure a welcoming, professional office environment.
* Administrative Support: Assist with record management of internal documents, forms, and templates using Microsoft Office, support day-to-day office functions and general administrative tasks, manage calendars, inboxes, and Teams communication channels.
* Record Management: Maintain accurate client and staff records in line with internal procedures, manage service information registers with high levels of accuracy, assist with filing, document control, and organisation via SharePoint.
* Systems & CRM: Configure, maintain, and troubleshoot CRM and client management systems, assist with form building, workflow settings, and system updates, work collaboratively with team members to streamline processes and resolve system issues.
Requirements:
* Previous experience in administration or clerical roles is highly desirable.
* Strong organisational skills and ability to manage competing priorities are essential.
* Excellent attention to detail and accuracy are required.
* A high-level competency in Microsoft Office applications is necessary.
* Experience using or configuring CRM/client management systems would be advantageous.
* Strong communication and interpersonal skills are a must.
* Experience in the disability sector or knowledge of the NDIS would be beneficial.
* A current Working with Children Check (Blue Card) is required.
* Valid working rights in Australia are essential.
* Compliance with QLD Public Health Directions relevant to the disability sector is mandatory.