As a customer service professional, you will play a vital role in delivering an exceptional in-store experience to our customers. You will be passionate about delighting them through outstanding customer service and empowering them to transform their telecommunications experience.
We are looking for individuals who are tech-curious problem solvers and have a drive to learn and grow within the role. A positive and resilient approach to customer service is essential in this busy environment.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. They use their knowledge, progressive sales approach, and consultative service superpowers to support and solution for our customers.
The benefits of working with us include 30% off Telstra services, exclusive discounts and offers across various brands and partners, flexible parental leave options, unlimited access to learning programs, and monthly performance rewards and recognition programs.
We have multiple locations available, including Coffs Harbour, Grafton, Ballina, and Lismore. Various roles are available, including casual, part-time, and full-time positions. Store hours vary, so please search your store for more information.
We value diversity and inclusivity in our workplace. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work.
When you join our team, you become part of a welcoming community where everyone is respected, valued, and celebrated. We work flexibly at Telstra, so talk to us about what flexibility means to you.
* Able to build connections with new and existing customers
* An appetite to develop customised solutions for customers
* Drive to reach (and exceed) sales targets and KPIs
* Hunger to learn and grow within the role
* Positive and resilient approach to customer service
* Experience in a customer-facing role