Short Description
Make a real impact by ensuring clients receive the care they need, when they need it.
We are seeking a Resource Coordinator to join our team and oversee the smooth delivery of client services across Metropolitan Adelaide. In this role, you will coordinate Personal Care Workers and Domestic Assistants, managing rosters and schedules to meet client needs within required timeframes. Our operational hours currently span 7 days a week between 6:00am and 9:00pm on a rotating roster, with plans to review and align future shifts with staff preferences. Your attention to detail and organisational skills will be key to maintaining exceptional service standards.
The opportunity
* Permanent, fulltime opportunity.
* Hybrid role – working from home and at our office in Keswick.
* Rotating roster across 7 days a week, between 6:00am and 9:00pm.
* Competitive hourly rate + super.
* Up to $18,550 tax-free salary packaging options.
* Everyday discounts, including discounted vouchers for Coles, Woolworths, Amazon, Myer, The Good Guys and more.
* Working as part of a supportive dynamic team.
* Extensive orientation and on-the-job training.
* Comprehensive health and wellbeing resources and support.
Key Responsibilities
You have passion with purpose and are driven by excellence. Caring is a profession and a calling, and your work and support enriches everyone. In addition, you will have the following skills:
* Experience developing and maintaining staff rosters (desirable).
* Aged Care, Community or Health Care experience highly regarded.
* Experience building optimal client visit schedules highly regarded.
* Demonstrated problem-solving and decision-making skills with strong attention to detail.
* Excellent interpersonal and communication skills, including written and verbal.
* Able to thrive and problem solve in a dynamic, fast-paced environment, working autonomously or collaboratively.
* High level computer skills.
About you
* Coordinate and maintain staff rosters to ensure timely and efficient delivery of aged care services, including managing scheduled and unplanned leave.
* Align staff availability with client care plans and preferences, ensuring continuity and responsiveness in service delivery.
* Collaborate with care coordinators, team leaders, and clinical staff to resolve scheduling conflicts and maintain accurate documentation.
* Respond to client feedback and service escalations by delivering an excellent standard of customer service, ensuring sensitive client interactions are handled with respect and care, by adjusting schedules and communicating changes clearly across teams.
Benefits
Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective.
We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.
We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
How to apply
To submit your application, click 'Apply'.
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.