Overview
Communications Lead – Claims & Customer Service Transformation (CCT)
Join to apply for the Communications Lead – Claims & Customer Service Transformation (CCT) role at Suncorp Group.
Location: Brisbane, Sydney and Melbourne | 12-month fixed term contract with opportunity to extend.
What You’ll Do
- Lead the creation and execution of an internal communications strategy and plan for the Claims & Customer Service Transformation (CCT) Program aligned to business priorities and employee engagement.
- Management and governance of the strategic communication approach across the entire Claims & Customer Service Transformation (CCT) Program leveraging Suncorp internal communication frameworks and tools.
- Use innovative and visually engaging communications techniques and a variety of channels to drive outcomes through design, internal digital channels, and stakeholder engagement.
- Hands on communications delivery and driving internal communications counsel and support across the Claims & Customer Service Transformation (CCT) Program.
- Engagement across BAU communications teams, business owners and stakeholders to understand objectives and outcomes and identify how to simplify and align messaging into a cohesive narrative across the CCT Program.
What You’ll Bring
- 5+ years of communications experience with sound knowledge of communications principles, best practices and emerging trends and technologies.
- 5+ years of experience in transformation projects delivering significant change across an organisation.
- Excellent visual communication and design skills.
- Strong organisational skills, with the ability to manage multiple priorities, meet deadlines and deliver at pace.
- Highly proficient across multiple creative and visual communication tools (e.g. SharePoint, Microsoft Office suite, Adobe suite, Canva, Powtoon, Piktochart, Animaker, Infographic design).
What You’ll Enjoy
- Access our Shine platform – a central hub for exclusive perks, wellbeing support, career development, and recognition.
- Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees.
- Free wellbeing coaching, an Employee Council, and confidential EAP access.
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees.
- Paid volunteer leave, donation matching, and unlimited emergency response leave.
- Performance-based bonuses and Suncorp shares for eligible employees.
- Diversity is celebrated through employee resource groups and inclusive policies for all families.
- Explore our full benefits:
At Suncorp we believe we are strongest when our workforce reflects the diversity of the communities we serve. We are committed to an inclusive culture, flexible work options, career development, and internal mobility. If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, please contact for a confidential conversation.
Seniority level
Not Applicable
Employment type
Full time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Financial Services and Insurance
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📌 Communications Lead – Claims & Customer Service Transformation (CCT)
🏢 Suncorp Group
📍 Melbourne