We are looking for an ITSM Business Analyst for a leading IT services company. Requirements Strong understanding of ITIL processes and frameworks Experience in analyzing and documenting IT service management requirements Ability to design and implement ITIL compliant processes and workflows Experience in working with service management tools such as ServiceNow Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to collaborate with cross-functional teams ITIL Foundation certification is required Bachelor's degree in Computer Science or a related field Benefits About Us Zone IT Solutions is Australia-based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at ****** or contact us at 0434189909 Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.