Customer Service & Sales Representative Join a Thriving Family Business! Stable, family-owned business with 18+ years of success Supportive team environment with training & growth opportunities Engaging role with a mix of customer service, sales & relationship building The Business We are a family-owned business with a fast-paced environment dealing with corporate entities and personal individuals. Steel Supplies Gladstone is known for our high-quality personalised customer service and providing excellent outcomes for all our clients. We sell and stock a wide range of Steel and Aluminium products to the Central Qld area, delivering high quality service The Opportunity This is a full-time, in-office Customer Service/Internal Sales Representative position where you will be responsible for providing high quality customer service and driving sales through proactive inbound interactions with our valued clients and building relationships with our suppliers in the effort to do this The successful candidate will need to have the following attributes: Experience in customer service or inbound sales role, ideally within the Steel industry Strong communication and interpersonal skills, with the ability to build a rapport with customers Excellent problem solving and decision-making skills High level of computer literacy skills Order processing for inbound customer enquiries via phone, email and social media Strong time management and organizational skills to be able to process a sales interaction from, initial interaction to delivery or pickup About You Reporting directly to the manager you will be engaged in developing and growing sales targets for our product, you will also focus on solutions and problem-solving, adding value to our everyday business. The role includes the following: Responding to incoming phone calls and email Face to Face interaction with retail clients Assisting customers with product information, order processing and collection of payments Identifying customer s needs and recommending relevant products and services Maintaining accurate records Next Steps To find our more or apply, just click the "Apply for this job now" button - upload your resume and a brief cover letter outlining your relevant experience and why you'd be a great fit for this position