Housing Management Position
About Us:
We strive to make a positive impact on the world, inspiring individuals and communities while addressing social injustices.
Job Purpose
We are seeking an experienced Housing Manager to oversee the operation of rental villages and manage site activities.
Main Responsibilities
* Effectively handle tenant queries, concerns, complaints, and appeals.
* Represent our organization at NSW Civil and Administrative Tribunal as required.
* Carry out regular property inspections of villages and dwellings.
* Refer tenants to relevant support services, including other programs we offer.
* Maintain accurate records of tenants using CRM systems.
* Ensure compliance with the Retirement Villages Act across allocated sites.
* Collaborate with Asset Management for timely maintenance and property compliance.
* Nurture relationships with external Real Estate Agents and monitor their performance.
* Support tenants requiring higher or more complex assistance.
* Contribute to vacancy management, refurbishment, and re-letting of properties.