Role Summary:
* The Client Services Officer role is a vital part of our organization, providing administrative support to the courtrooms and customers.
* This position requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.
About the Role:
* Administrative tasks will include data entry, record management, and responding to customer enquiries.
* Additionally, the successful candidate will be required to provide high-quality support to customers on the counter, via telephone and email.
Responsibilities:
1. Operate efficiently within courtroom environments, ensuring timely completion of tasks to meet statutory obligations.
2. Provide exceptional service to customers across various courts, offering assistance with queries and concerns.
3. Maintain accurate records using computer systems and ensure compliance with organizational standards.
4. Foster effective working relationships with judiciary members, stakeholders, and colleagues to deliver a responsive service.
5. Contribute to the implementation of enhanced work practices, identifying areas for improvement and suggesting solutions.
6. Cultivate adaptability when working in different jurisdictions and teams, ensuring seamless integration.
Working Conditions:
* Exposure to graphic content may be required, such as images, photographs, and discussions related to violence, sexual assault or homicide matters.