We spend a third of our lives sleeping, so we thought we'd make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Passionate about high quality, trend‐led products with a focus on exceptional customer experiences, innovation and sustainability, Sheet Society is designed to elevate your bedroom aesthetic while ensuring a better night's sleep.
As one of Australia's fastest growing retail brands, we're entering an exciting new chapter, with new stores launching at Highpoint in August and Chadstone in September. There's never been a better time to join the team.
About the Role
We're looking for Casual Retail Sales Assistants to join our Armadale team, with opportunities to progress into part‐time roles as we continue expanding across Victoria with new stores opening at Highpoint and Chadstone later this year.
This isn't a typical Sales Assistant role, but instead an opportunity to bring Sheet Society to life working hand in hand with the Store Manager to help shape how we approach retail in the real world. Our stores are purpose built to deliver both a functional shopping experience for our customers, and an immersive space that feels just like home. We pride ourselves on delivering a customer experience like no other.
We prioritise connection with our customer and you will too, you will be a style advisor who can be adaptable, a pro at working with customers to create their perfect bed and show creativity, confidence, and exceptional communication skills.
The role is 10‐15 hours per week across Monday, Wednesday, Friday (essential) and weekends with an immediate start.
Key Responsibilities
Style, Selling & Service
* Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador.
* Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
* Managing inbound customer calls/queries and setting team expectations.
* Working with the wider Sheet Society team to continually improve our service and customer experience by giving weekly feedback on products and sales inclusive of specific product selling performance.
* Assisting our customers, no matter what their reason for coming to the store. Providing a cohesive brand experience and level of service that is second to none.
* Ensuring financial budgets and KPIs are shared, reported, and driven with the team.
* Ensuring sales and store goals are met by maximising sales and gross profit, reviewing sales performance, and managing inventory to ensure total accuracy.
* Providing employee feedback to enhance the customer service experience while also reporting/managing individual team performance. Where necessary hold any performance conversations should the team's performance not be meeting expectations.
* Assistance growing and nurturing a team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
* Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams. Including our monthly bed changeovers.
* Work with our WH and Operations teams when needed to coordinate store replenishment and recalls.
* Ensure the store floor is refilled and visually representable each day while meeting VM standards and/or guiding the casual team around you.
* Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.
Operations
* Working closely with our Warehouse and Operations Support teams.
* Working to support Customer Service with Customer facing issues and resolve in store where possible.
* Ensuring all our operational daily tasks are completed including but not limited to managing and coordinating the back‐of‐house inbound replenishment (including the store refill replenishment), completing the weekly stock cycle counting and recalls and ensuring click and collect orders are working harmoniously.
Communication
* Ensuring all Store Communication via Slack or other brand channels including, brand information & updates as well as policy or process updates are being followed.
* Working to support Customer Service on customer facing issues and resolve in store where possible.
* Ensuring all our operational daily tasks are completed as instructed by your manager for the day.
* Ensuring any key store information or notes are shared with the wider team.
About You
* Minimum of 1 year experience within the retail environment, in a position where you have demonstrated autonomy and accountability.
* Passionate about sleep, interiors, design and a love for styling.
* Sound knowledge of retail operations and customer experience.
* Excellent communication skills and the capability to work closely with all departments within the business.
* A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
* You are self‐motivated and a team player, you love to see everyone succeed, and have fun in the process.
* Inventory management experience and the passion to look for efficiencies within retail operations.
* You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.
Why You'll Love It Here
* Stores stocked with delicious snacks
Our Values in Action
Good Humans: We're Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us.
Driven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality.
Authentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better — for everybody.
Support Crew: We're committed to you, and your sleep. Whether it's great product, or great service — and when things don't go to plan, we're here to make it right.
Diversity makes us stronger. We're looking to work with people of all genders, races, ethnicities, orientations, abilities, and disabilities.
Due to the nature of the role it is reasonably accepted that work is required to be undertaken after ordinary business hours. This will be managed on a case by case basis with the manager.
It's the nature of Sheet Society to grow and evolve, and as such your role may evolve too. Additional responsibilities or duties may be included within the scope of this role at any time to meet the needs of the business.
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