Customer Experience Professional
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* Represent WorkFocus as their single point of contact for all lines of communication and support for allocated customers.
* Explore and understand customer needs to develop solutions to address portfolio challenges including cross selling of products and/or services.
* Proactively manage portfolio performance in line with customer reporting.
* Conduct a variety of specific service assessments and/or rehabilitation interventions in line with WorkFocus service delivery requirements.
* Identify key employers and relationships and build on workload through exceptional service delivery and customer service.
Key Skills and Qualifications:
* Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or other equivalent allied health/work health and safety professions required.
* Minimum of two years of personal injury insurance experience.
* Strong understanding of customer drivers and customer service in work and wellness.
* Demonstrated experience in delivering repeat business and/or new business in the personal injury insurance schemes.
* Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
* Exceptional organizational and time management skills.
About this Role:
This is an exciting opportunity to join our Victorian team as a Customer Experience Specialist. As a key member of our team, you will play a crucial role in establishing and managing Employer/Agent/Stakeholder relationships to ensure growth via exceptional customer service, a professional customer interface and supporting high-quality service delivery.
Benefits:
* Truly flexible working, in the community, from home and the office – you set your schedule.
* Learn and be mentored from a multi-award-winning team
* Relocation Assistance.
* Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within
* Generous financial incentives program to reward you for your impact.
* Purchase additional annual leave.
* Paid parental leave.